Support & availability
How to get help and what availability commitments the platform makes.
01Channels
For accounts, passwords or access, technicians first contact Next M dispatch or their Next M administrator, who can reset the password. Report platform errors and problems to support@nextx.ro. Next M clients request interventions from Next M directly: +40 724 566 432 or office@nextm.ro.
02Priorities
Incidents that block work (platform down, interventions that cannot be closed) come first: we acknowledge them with priority and give regular status updates. Other requests are scheduled within a reasonable time.
03Availability
RO Vision Media makes reasonable professional efforts to keep the platform available. Until a separate SLA is signed, no monthly availability percentage is guaranteed. The mobile app can record interventions offline and syncs them when the connection returns.